I've surveyed a few residents about the 'Capital works survey Jan 2010' (aka the Resident Led Scheme Questionnaire) that dropped onto our doormats last week.
My survey showed that:
- 25% didn't know what Resident Led Scheme the questionnaire was referring to
- 25% had put it straight into their Lewisham Homes folder/recycling/bin
- 50% who realised it referred to the new Ball Court next to Farrer – and duly filled out the questionnaire – found that there was no Freepost envelope – and no return address listed on the questionnaire or the accompanying leaflet (which some didn't get) so they couldn't return it.
Others remembered a previous questionnaire sent out about the basketball/football court that had various options for us to choose from which they had filled out and returned. They discovered later that they had voted for the fenced-in option, but didn't recall seeing any results of the consultation.
- The court is smaller/shorter than anyone ever imagined
- The young adults and children using it reported problems with the positioning of the net and the football goal bars that makes them dangerous to use
- Residents have found that in heavy rain, the path running alongside the court from Farrer to the railway arches is unpassable due to flooding.
Perhaps we need another RLP to remove this new under-water feature...
When a tenant phoned up to complain about the lack of return address, she was asked to give her answers over the phone. She refused to do this since she had recently been asked to do the same thing about a repair that hadn't happened a year after it was reported. She had been sent 24 Satisfaction Slips to fill in but hadn't sent them back because the job hadn't been done.
This conversation may explain why this week we got another letter apologising for the lack of a return address for the questionnaire (but no Freepost envelope). Perhaps this little bit of cost cutting is just as well since the charge to Leaseholders for Resident Involvement has already gone up 68%...