I just got a council response to my stage 2 complaint about Mitie, in which I learned that my post – I'd had a letter removed from my living room and dumped on the balcony - had been moved from the floor to the top of a meter cupboard. The odd thing about this is that I don't have a meter cupboard. Does anybody living on the south side of the railway line have a meter cupboard?
When, in stage one I complained that my fridge freezer installed
in my living room and wired up, along with my phone base unit had
been unplugged while I was out because the worker had needed power,
Mitie claimed via Mike Gabell, LH Project Manager responsible for
dealing with the complaint: ''Mitie have refuted your assertion that
one of their operatives used your extension lead. The operatives
generally use battery powered tools, and as such, do not require
Now, how true does this ring to anyone who's had the work done?
How did the guys get their heavy duty power tools to get the
plaster off the walls in the kitchen? What powered the tools
drilling through hard core? How did the plasterers mix their
plaster - by hand or a mains powered mixer? Yes, extensive use of
the tenant's mains, I know. They even left their transformers in my
flat overnight on more than one occasion.
(I wasn't even complaining about using my electricity – I'm
actually quite pragmatic about these things - I was complaining
about someone unplugging my appliances in another room for their
convenience and setting my freezer on defrost and unplugging my phone
base without permission.)
Now, Mike Gabell is the project coordinator for the works and I'm
sure his job would be a lot easier if the job went smoothly. But
this is not a reason to pass obviously untrue comments and, in any
case a competent, honest manager, would clearly know that he was
passing on untruths.
But once he's passed on the lie, uncritically, his job is done.
That's the end of that stage of the complaint. Likewise the Stage 2
complaint. When I replied to Diane Kerry, Construction Delivery Team
Leader about the obvious lie about my fictitious meter cupboard, her
reply was – yes, you've guessed it – ''My job is done.''
understand your concerns, I regret that I am unable to respond
further. If you wish to follow up this complaint further, please
contact our Customer Relations Team on 0208 613 7680 or by e mail 9
as shown above ) who will be pleased to assist you.
Except, of course, that as soon as they've completed their hand
washing, the customer relations team are unable to help. The only
available option, beyond Councillors, MPs, press and publicity, is
the independent adjudicator.
So, as I gather myself up for my 3rd attempt to get an
honest, impartial judgement, I'm left with a saddening observation.
Lewisham Homes simply rubber stamp Mitie's words, even when they're
clearly untrue. This leaves tenants with no protection whatsoever
Remember, tenants, they're unanswerable. Be careful. Be Mitie careful.
p.s. Because my boiler and thermostat has been wired up in a way that electricity doesn't understand - it's only been about 3 floods, and 6 visits so I'll need to give it time - I have to let them in again because the Lewisham Homes contractor couldn't figure out how it had been wired either and had to ''hot-wire'' the boiler to bypass the thermostat and timer.