Showing posts with label Resident Involvement. Show all posts
Showing posts with label Resident Involvement. Show all posts

Wednesday, April 10, 2013

What are the rewards for Resident Involvement?

Not a lot. Why bother to "get involved"? Why spend hours of your time in meetings to help those paid by Lewisham Homes to better understand residents' needs? Why join your TRA committee and work for free to help your fellow residents? It's mostly a thankless task with very few, if any, benefits – and isn't it always the same busy bodies who take on the same roles and responsibilities?

As stated in the previous post, Lewisham Council (and Lewisham Homes for that matter) are keen to change the organisational structure of Lewisham Homes so that it can separate from the Council and become a 'resident-led' housing association able to borrow more money to do more stuff. Lewisham Homes would be different to other housing associations in that residents would have much stronger representation within the management. How this would work is still not entirely clear.

Lewisham Homes already encourages community involvement and resident participation but there is very little take-up – despite training being offered for any Lewisham Homes resident to pick up admin and computer skills, and coaching available for those involved in their TRA committees (eg how to be a treasurer or chair). More incentives are required, instead of relying on residents' voluntary commitment. Even if participants take up the opportunities to increase their skills (and therefore employment opportunities), there's no guarantee they'll want to use those skills to contribute to the management of their homes.

Lewisham Council is now taking part in the Time Credits scheme (see Lewisham Time Credits and also this post by Alternative SE4). This long-overdue scheme recognises the contributions of volunteers in the borough and offers them something in return. Time Credits are a 'community currency' that can be exchanged for free access to leisure services across the borough and beyond (including entry to the Tower of London, Millwall, the Albany etc) and services offered by local businesses. It was launched in February by Mayor Steve.

The scheme is open to anyone taking part in volunteering activities in the borough. It is delivered by Spice Innovations, 'a social enterprise that develops agency timebanking systems for communities and public services that engage and empower the many rather than the few'. Spice says, "One of the challenges facing public and community services is that it is generally 'the usual suspects' that attend meetings, consultations, sit on all the steering groups....Citizen engagement is about moving beyond the 'usual suspects' and enabling a broader range of people to participate...By simply thanking people for their time in a meaningful way, local services will start to engage with many more."

One of the areas Spice work in nationally is housing. The recent Crossfields TRA meeting about Housing Matters (see previous post) was attended by Lewisham Homes' Chief Executive, Head of Leasehold Services, and the person in charge of 'Housing Matters' at Lewisham Council – they had come to spread the word on the idea of a new "resident-led" Lewisham Homes. When a resident at the meeting brought up the idea of Time Credits in the context of incentivising resident involvement and making it worthwhile to get involved, not one of these people had heard of the scheme.

More importantly, they did not know that the scheme is being piloted by Lewisham Homes' own Community Involvement Team in a trial with Honor Oak Tenants & Residents Association. According to Sue Asquith, Community Involvement Manager, it is going well, and the team are hoping to launch the scheme soon, to reward 'involved residents' across the borough.


Watch this video to find out more about Lewisham Time Credits.

Wednesday, June 22, 2011

Don't "Get Involved"

JP writes:

DON'T GET INVOLVED

Crosswhatfields has published, from time to time*, snippets of the long saga concerning the provision of five waste bins in the Sue Godfrey Nature Park in Bronze Street, a seemingly never ending and, on the face of it, very tedious tale. However, as the instigator of the whole thing, I feel that what has happened should be an lesson to all who have considered or will consider volunteering to 'do business' with our local council.

In brief, my idea last year was to provide some receptacles for the drink cans and food wrappings etc. that litter that area, especially when the weather is good; this small suggestion has developed into a fine example of bureaucracy gone mad.

I envisaged a couple of guys coming down from the council depot and taking ten minutes or so to place five of the standard blue bins close to the seats or where they would be most useful. Maximum cost – say £200 for the bins and less for the labour – £400 would seem a generous budget. Nearly a year has passed, there has been a visit by at least one council 'suit', a dozen letters and more that a dozen emails have passed back and forth, a dozen or so phone calls have been made, more that half a dozen council employees have been involved, estimates of over £2,500 plus labour have been quoted. THE BINS ARE STILL NOT IN PLACE!!

All this correspondence does not involve bins for the adjacent Ferranti Park, which I am told is 'administered' by a different council department, relevant because the recent spell of fine weather has resulted in an earlier than usual spread of garbage in both parks.

If the bins ever do arrive, I suppose the little effort required on my part to site them (as has been suggested by the council) will not be beyond me but 'Get Involved' again – NEVER.

JP

* see previous posts in April and May

Many apologies to JP who sent this letter to the blog back in May. We were waiting for an update on the other Resident Involvement project which has also been delayed by incompetence and obfuscation, but it could be another month or two before that...

Tuesday, June 15, 2010

Deptford X Artist in Residence

Local and beyond artists are currently making applications for Deptford X (happening in September). One of the opportunities they may apply for is the Artist in Residence programme, which is open to any artist living or working in Greater London. The Deptford X panel will select four applicants who will receive £2,500 to complete their project, two of which should be living or working in Deptford. One of the groups/ organisations applicants are required to work with is Crossfields/Crossfields TRA.

Deadline for applications is 28th June, and the selected artist would begin working with Crossfields residents on 13 July, and run workshops between 20 July and 10 September to produce a work of art (or installation/film/video/performance etc) to be displayed somewhere on or about the estate...

If I could give you more information regarding the Crossfields residency I would... perhaps the TRA Chair will be able to provide more details at the next TRA meeting, but we will obviously have more info when an artist has been chosen and we hear what they would like to do with us flat dwellers.

Meanwhile, artists who haven't already checked this out should go to:
www.deptfordx.webeden.co.uk/#/artists-in-residence/4540903800

The other groups/locations where residencies will happen are Deptford Market (working with the street traders) and The Albany...

Monday, June 14, 2010

New path update – your input required

On Friday evening, me and Marmoset met with WWM Architects, represented by Arthur, Steve and Jonathan, at Creekside Centre. They had just had a meeting with Jill Goddard, founder of the centre. Jill is now Executive Director of Thames Estuary Partnership, a dynamic woman with a full time job, who has stepped back to Creekside to salvage the Centre from extinction....

Having guessed what the meeting might be about and why it should involve representatives from Crossfields, we were a little weirded out by the first half hour of our meeting. Steve described their role as 'spacial negotiators', having to work in partnership with local authorities, communities and developers with a brief originating from Design For London. At some point soon they would like to present some workable ideas to Lewisham Council...

The focus was on how Crossfields as a community might use the Creekside Centre, and how we might like to expand our use of our green areas. They would like to introduce us to Claire Pritchard, who runs Greenwich Community Development Association (www.greenwich-cda.org.uk), a long running project that had just moved close by into Norman Road. Claire could come and tell us how to develop our green areas. All very interesting, but when were we going to get to 'the path'?

Getting to the point

Although there were plans in front of us on the table showing the route of the path, this was last thing being talked about. I suggested that these ideas about green areas we had just discussed were sweetners, since extending the path meant one of our gardening enthusiasts would lose their garden. They confirmed this. However, they believe the land belongs to Network Rail with whom negotiations were at an early stage. Later it was clarified that they did not envisage that the new extension to the railway path would be fenced off, so north and south parts of the estate would not be cut off from each other. But the garden would go.

They stressed that their focus was on improvements to our area that happened to include the proposal for the extension of the path and what happens to it at either end. Marmoset and I were entrapped in a bit of 'blue sky thinking' – or pie in the sky, as I like to think of it, such as we have come to expect from architects employed in the public sector given free reign to imagine our futures, unlike those engaged by developers who might at some stage be asked to draw up something to assauge a Section 106 community use....

They were expanding on ideas that had arisen in the Creekside Charette that had obstensibly had the aim of protecting us from the most dismissive aspects of new developments, unable to stop them, but suggesting ways to soften their harsher aspects...

It immediately appeared to me that there were snags and problems with almost all of the ideas on the table. No wonder these guys called themselves spacial negotiators, they were more like date finders for all the disparate interests, hoping to get a marriage from the most unlikely partners. I was reminded of local heroes long gone who made careers out of this sort of thing, for instance Jess Steele and Richard Walker, who, among others (eg Creekside Forum as was), fought for us to get the Ha'Penny Hatch. Marmoset and I were out of our depth.

How does your garden grow?

For starters, they had been looking at our little patch as a delightful collection of 'green areas', and wanted to improve our 'garden' spaces. The vision was of one long gone, the orchards that were here when we were Kent, let's not mention that's before it became home to the most toxic and smelly industries outside the city (tanning, potteries, slaughter, etc) that were housed around the Creek. These new boys must know that now the Thames is one of the cleanest rivers in Europe, but that doesn't necessarily include the land alongside.

Perhaps the GCDA might be able to help us, for instance, to increase the potential of our green areas by establishing more growing areas (allotments to you and me)...but I wondered after the meeting if the GreenwichCDA would be able to offer funding for what is essentially Lewisham Council land. Is the land even fit to grow on, for instance? Wasn't the nature park so contaminated they decided not to build on it? And, who on earth would manage our little green spaces? And there might be lots of us balcony dwellers who dream of growing stuff and then lose interest when most of our plants die after a hot summer or a cold winter...(a bit like Glendales, really, leaving a lot of bare patches)...

It became clear that 'looking for other parts of the estate to cultivate' was compensatory to the loss of the garden that the new path would cut through...That the path would be extended alongside the railway up to Deptford Church Street didn't appear up for debate. Another piece of land would be found for this gardener, we were told, with no one accusing anyone of 'squatting' on owned but unclaimed land.

I told them we had an Allotments Rep who we could take this to. I failed to say that Crossfields allotments were a rather informal arrangement, and this could be complicated. It appeared that was already recognised, in that land ownership was rather hazy. Marmoset and I also failed on the spot to identify other 'growing areas' whilst the architect boys thought we might take down the big trees on the Farrer lawn, for instance, and replace them with less shady and, er..., more trendy, fruit trees...

Whilst we liked the idea of returning to the Kent garden that this area once was, we already foresaw differences of opinion among the community on the whole tree thing. I say 'trendy' because the trend was definitely 'grow your own', regardless of the quality of the soil around here, which I was reminded earlier by one of our gardeners, is possibly still contaminated. It became apparent, whilst we were blue-skying with the architects, that they hadn't even walked round the estate yet and identified the green areas they had most likely mapped out from a Google satellite view. (BTW, it was a bit creepy that Frankham House, Congers, Finch and Cremer weren't included on it, but let's not get paranoid, and put it down to their concerns with what was closest to their main objective, 'the path')...

Surely they weren't working from Estate Plans which we still haven't been supplied with. We pointed out there was a patch of land near the Wilshaw allotments that was so overgrown that a dead body was found there recently only when some estate lads had been working to clear a bit of the land to make a BMX track. The TRA had been asking whether this land was part of the estate for a long time and had never got an answer. It was certainly never included in any maintenance. Could our architect friends perhaps finally find out once and for all who owned it?

Creekside Centre

As previously stated, they were also interested in expanding the use of Creekside Centre. Would residents like the use of it as a clubhouse? We talked about using the classroom area for table tennis or dance classes, but all this is dependent on plans for how the building is managed in the near future. The Centre needs to expand its revenue sources, but realistically, any alternative community uses should not interfere too much with the intrinsic purpose of the centre – environmental education and nature conservation. There is much public confusion around just what that is, and meanwhile, the Centre itself has still to find the funds to finance a manager that could keep the building open and be able to co-ordinate alternative uses.

Nevertheless there are possiblities there that it is hoped Crossfields folk may work with – summer events, playschemes perhaps...all ideas welcome. But probably nothing that involves the TRA directly, who in their present incarnation don't really have the wo/man power to run more than the Crossfields festival once a year by the skin of their teeth. All hands to the deck. (By the way, more news on Crossfields Festival soon)...

The West End...

As for the path through the estate, it is indeed a proposal to favour cyclists. Despite denials, the plan to extend the present path through to Church Street on the south side of the railway was obviously the reason for all this cuddly talk of green areas, but it was also unclear. Perhaps the pavement area by the bus stop would be divided into pedestrian and cycle path, encouraging cyclists to use the new entrance.

Perhaps another crossing of Church St would be made that led to Resolution Way. That was certainly how the path had been drawn on the map presented to us. It was suggested that when the Tidemill development was complete, the old Mechanic's Path would be opened up (and not closed at night), offering another safe route for pedestrians and cyclists, ie from Deptford Station direct to Ha'Penny Hatch.

Arthur had been involved in drawing up plans last year to redesign Church Street which involved getting rid of the bus lanes and reducing the dual carriageway to single lanes with a large central area studded with trees. This proposal would mean the road was much easier to cross and three informal crossing points were indicated on his plans. But they weren't hopeful of this going ahead any time soon, since it would be such a large and expensive project.

The architects seem to think this is the salve that would solve what they see is a great divide between us and the high street – even bigger than the Creek in the West-East division, Steve said. I pointed out the road was extremely busy and couldn't accommodate the loss of the bus lanes. They said they thought it was a quiet road on the whole. I said you haven't been here on Saturday when it could take half an hour to get out of Creekside by car, or when either of the tunnels are closed or there's an accident on the A2 or A200 and Creekside becomes a rat run...

The East End...

I was later reminded that the Blackwall Tunnel is now closed until further notice every weekend, so it is no wonder their scheme for a single lane Church Street is not being taken on seriously at this stage. Talking of the Greenwich end of things, it was very unclear what would happen to 'the path' when it meets Norman Road. Their plan showed it proceeding along the north of the railway after Norman Road, meeting with Straightsmouth to end up in Greenwich.

Unfortunately, as Marmoset pointed out,  this 'continual path' idea is scuppered by Greenwich's plans for a two-lane one way system planned to be put in place in time for 2012. Crossing such a bypass presented a problem that these boys still had to work out, and it appeared their 'spacial negotiation' abilities might be stretched to the full on that. One can only speculate what plans there may be for Deptford roads to be unveiled in the future to accommodate the wonders of Greenwich in 2012.

Another area the architects would like to develop for community use is the patch of land at the Greenwich end of the Ha'Penny Hatch which is owned by Thames Water, and they would welcome suggestions from locals for this too, 'spacial negotiations' with Thames Water were ongoing...

I mentioned to Steve, Arthur and John that there were ideas for this space emanating from some Creek boat people that sounded rather feasible in the spirit of a Berliner canal sort of happening. I was told the ideas couldn't include licensed premises...Doh!...surely this is a great spot for such a project before the hotel gets built on the disused industrial estate...tea by day, beer by night? No one around to hear it? Across the Creek, nestled in nowhere...Perhaps Pizza John and his Deptford Dekker might like to relocate?....I urge all local impresarios willing to pay ground rent to get in there now....

Over to you, folks...

In the meantime the WWM boys were tweaking with what they could. We agreed to meet again in a couple of weeks with a walkabout to identify potential in the green areas on the estate that we might 'develop' (anyone up for mocking up a fake dead body for them to come across? sorry, bad taste).

I hope this next meeting will include some Crossfields gardeners who know rather more than Marmoset or I about growing things in our green areas, or anyone who has something to say about the path extension, and others who may be interested in what we want and need in the area that might utilise Creekside Centre.

We'll let you know the date of this meeting as soon as we know (perhaps the 24th June before the TRA meeting?), but in the meantime if you've got any ideas let us know, contact crosswhatfields, the TRA, talk among yourselves, or leave your comments below.

Background information:
www.creeksidecharrette.org/
http://deptfordupdate.org/?page_id=25
www.lewisham.gov.uk/Environment/Regeneration/DeptfordAndNewCross/NorthLewishamLinks/ 
http://deptforddame.blogspot.com/2009/12/plans-for-part-pedestrianisation-of.html 
http://deptforddame.blogspot.com/2010/03/43-81-greenwich-high-road.html
http://853blog.wordpress.com/2009/12/15/deptford-and-greenwich-a-creek-runs-through-them/
http://www.greenwich.co.uk/andrew-gilligan/03162-blackwall-tunnel-to-be-closed-even-more-foot-tunnels-closed-from-this-week-for-months/

Wednesday, April 21, 2010

Antisocial Behaviour, anyone?

I had the dubious pleasure of being invited to contribute to a Lewisham Homes' Focus Group on Anti Social Behaviour Service this Thursday. 'Input from residents is very important to us because it helps to shape how we develop our services'.

I'm sure they can't be in any doubt by now what I think of the service. I think it is shit and I have told them so many times, and most leaseholders resent paying for it. Tenants do not know they are paying for it. It cannot work. It seems I will have to go to a meeting to say it again...but no, I have apparently responded too late and the Focus Group is full. Get a bigger room, I say.

Before I get on my high horse, please get in touch and let me know if you have had any positive experiences of dealing with the ASB Team, or whether you think the extra charge for it (to leaseholders) is justified. Maybe, just maybe, it has worked for you, whether tenant or leaseholder?

OK, here's what's come up in TRA meetings over the past year: (READ ON if you dare...)

Sunday, April 11, 2010

Resident Led Programme (RLP) Survey

I've surveyed a few residents about the 'Capital works survey Jan 2010' (aka the Resident Led Scheme Questionnaire) that dropped onto our doormats last week.

My survey showed that:
- 25% didn't know what Resident Led Scheme the questionnaire was referring to
- 25% had put it straight into their Lewisham Homes folder/recycling/bin
- 50% who realised it referred to the new Ball Court next to Farrer – and duly filled out the questionnaire – found that there was no Freepost envelope – and no return address listed on the questionnaire or the accompanying leaflet (which some didn't get) so they couldn't return it.

Others remembered a previous questionnaire sent out about the basketball/football court that had various options for us to choose from which they had filled out and returned. They discovered later that they had voted for the fenced-in option, but didn't recall seeing any results of the consultation.

FYI:
- The court is smaller/shorter than anyone ever imagined
- The young adults and children using it reported problems with the positioning of the net and the football goal bars that makes them dangerous to use
- Residents have found that in heavy rain, the path running alongside the court from Farrer to the railway arches is unpassable due to flooding.

Perhaps we need another RLP to remove this new under-water feature...

Postscript:
When a tenant phoned up to complain about the lack of return address, she was asked to give her answers over the phone. She refused to do this since she had recently been asked to do the same thing about a repair that hadn't happened a year after it was reported. She had been sent 24 Satisfaction Slips to fill in but hadn't sent them back because the job hadn't been done. 

This conversation may explain why this week we got another letter apologising for the lack of a return address for the questionnaire (but no Freepost envelope). Perhaps this little bit of cost cutting is just as well since the charge to Leaseholders for Resident Involvement has already gone up 68%...

Sunday, March 14, 2010

Work in progress...phase 1 completed

While we're trying to set this blog up for Crossfields and beyond, it might be a good time to open it up for general view so that people can visit and make comments.  This is the place to tell us what you would like to see (preferably within the realms of the possible), what you would like to see discussed, whether you would like to contribute, or where you can wish us all the best and promptly forget about the site...because I know I've done just that!