All Crossfields residents are invited to an Estate Walkabout next Monday 6th June at 4.30pm.
In attendance will be some Very Important People, including Lewisham Homes' Chief Executive Andrew Potter, Lewisham Homes representatives from Caretaking, Estate Services and Repairs, plus Lewisham Homes board member Cllr Paul Bell.
This is your chance to tell the senior managers any concerns or issues you may have with the services on the estate. Remember, some of these people have never set foot on the estate and need us to tell them what it's like and point out problems they may not see. The last 'Walkabout' (distinct from Estate Inspections) was in 2009 and not much has changed since.
The walkabout will meet at the estate entrance between Browne House and Castell.
If you cannot make it at this time but want to raise an issue, please get in touch with Crosswhatfields or the TRA Secretary, or your block rep (see this page), or leave a comment below.
Showing posts with label Estate Inspection. Show all posts
Showing posts with label Estate Inspection. Show all posts
Thursday, June 2, 2011
Wednesday, October 6, 2010
Estate Inspections: Frankham House
Just in time to flag up inspections tomorrow: Frankham House
7 October at 2pm (meeting at Frankham House)
During the inspection, the inspectors examine communal (shared) areas. The tour looks at the standard of cleanliness, communal repairs and environmental issues. If you are unable to attend and/or have any comment to make, please contact a member of the Quality Team on 020 8613 4760.
Unfortunately I missed posting about the Estate Inspection yesterday for:
Congers House, Farrar House and Finch House
Presumably there were notices up to alert residents.
7 October at 2pm (meeting at Frankham House)
During the inspection, the inspectors examine communal (shared) areas. The tour looks at the standard of cleanliness, communal repairs and environmental issues. If you are unable to attend and/or have any comment to make, please contact a member of the Quality Team on 020 8613 4760.
Unfortunately I missed posting about the Estate Inspection yesterday for:
Congers House, Farrar House and Finch House
Presumably there were notices up to alert residents.
Labels
Estate Inspection
Tuesday, August 17, 2010
Estate Inspection - Holden, Browne, Castell & Wilshaw - 19 August 4pm
There's an estate inspection of the south side of Crossfields on Thursday 19 August at 4pm.
You'll have seen the notices taped to our dilapidated noticeboards. Meeting point is 1-20 Holden House (Creekside). During the inspection, the inspectors examine communal (shared) areas. The tour looks at the standard of cleanliness, communal repairs and environmental issues.
If you are unable to attend and/or have any comments to make, please contact the Quality Team on 020 8613 4760.
Or leave a comment here and we'll try and make sure Ruth Hindle (our Quality Officer) gets it.
Postscript:
The inspection was attended by myself and our Allotments Rep, Ruth, who wanted to draw Quality Inspector Ruth Hindle's (yes, we had two Ruths!) attention to the broken down wall that borders the allotments next to Cremer, and Deptford Church Street. Then we left Ruth H to get on with it inspecting the communal areas.
I forwarded the contents of the anonymous comment sent to Crosswhatfields (see comments below) to Ruth later in the day without censure, and she has replied today (20/8/10) to include them:
I must say, Ruth Hindle is receptive and efficient and a vast improvement on the previous incumbent.
I'm not sure, however, that fly spray is going to solve the fly problem created by uncleaned paladins (the bins), bin chambers, and dirty chutes, but hey.
I'm astonished the recommendation has been taken up to remove the noticeboards, but I agree that they are a wasted resource and make the place look even more scruffy than it already does. (I even referred to them as dilapidated earlier in this post, so it wasn't difficult to pass on Anon's comment).
One would hope that any remedies for untidiness caused by some residents that are proposed by Tenancy Enforcement will not result in insulting those residents who take pride in their surroundings – if there is the promised consultation. It is not just tenants either. Consultation may help to ensure there is not the rather fascistic clearing of balconies as was proposed the last time, as referred to by Anonymous.
We look forward to seeing a swift resolution to the hole in the wall...
Here is Ruth's general report, which relates to communal areas (the above being in addition to this). It doesn't include Anon's particular references to Holden House I'm afraid. I was probably too late in referring the comments.
Also, despite Ruth's noting of dirtiness everywhere, scores are still mostly in the 90s (out of 100), which just goes to show the poor standards set by Lewisham Homes (that Ruth must adhere to).
Download Ruth's official report here.
You'll have seen the notices taped to our dilapidated noticeboards. Meeting point is 1-20 Holden House (Creekside). During the inspection, the inspectors examine communal (shared) areas. The tour looks at the standard of cleanliness, communal repairs and environmental issues.
If you are unable to attend and/or have any comments to make, please contact the Quality Team on 020 8613 4760.
Or leave a comment here and we'll try and make sure Ruth Hindle (our Quality Officer) gets it.
Postscript:
The inspection was attended by myself and our Allotments Rep, Ruth, who wanted to draw Quality Inspector Ruth Hindle's (yes, we had two Ruths!) attention to the broken down wall that borders the allotments next to Cremer, and Deptford Church Street. Then we left Ruth H to get on with it inspecting the communal areas.
I forwarded the contents of the anonymous comment sent to Crosswhatfields (see comments below) to Ruth later in the day without censure, and she has replied today (20/8/10) to include them:
1. Re the stairs - I haven't had chance to speak today to the manager looking into this, so will let you know more once I have information
2. I have asked the
3. I have emailed the manager regarding the bulk waste removal regarding information of scheduled pick ups and also sweeping responsibilities and schedules. I will let you know when I get feedback.
4. The notice boards, I have been informed are mainly old boards installed prior to Lewisham Homes' and so we don't have keys to access these. I have therefore, following your recommendation asked for these to be removed.
5. Regarding untidy tenants and issues with items on stairwells I have been informed that there is a project planned for the whole estate to work with residents to clear these items from communal walkways. The tenancy enforcement team will be liaising with yourselves (i.e. TRA) and community involvement to work together to assist residents in removing items from these areas.
This project will commence before the end of the year and the team involved will be in contact with you prior to this to get your views and assistance in implementing this clean up project.
I have spoken to Ruth Blake regarding the issues with the wall. The repairs team have made the wall stable temporarily whilst an insurance claim is made to cover the damage. I have informed them of the rubble which remains which they will come and remove this. I sent photos the damage to the wire fence and they will forward this on with the claim. I have, after speaking to Ruth, given her details to the repairs team in case more information is required.
I must say, Ruth Hindle is receptive and efficient and a vast improvement on the previous incumbent.
I'm not sure, however, that fly spray is going to solve the fly problem created by uncleaned paladins (the bins), bin chambers, and dirty chutes, but hey.
I'm astonished the recommendation has been taken up to remove the noticeboards, but I agree that they are a wasted resource and make the place look even more scruffy than it already does. (I even referred to them as dilapidated earlier in this post, so it wasn't difficult to pass on Anon's comment).
One would hope that any remedies for untidiness caused by some residents that are proposed by Tenancy Enforcement will not result in insulting those residents who take pride in their surroundings – if there is the promised consultation. It is not just tenants either. Consultation may help to ensure there is not the rather fascistic clearing of balconies as was proposed the last time, as referred to by Anonymous.
We look forward to seeing a swift resolution to the hole in the wall...
Here is Ruth's general report, which relates to communal areas (the above being in addition to this). It doesn't include Anon's particular references to Holden House I'm afraid. I was probably too late in referring the comments.
Also, despite Ruth's noting of dirtiness everywhere, scores are still mostly in the 90s (out of 100), which just goes to show the poor standards set by Lewisham Homes (that Ruth must adhere to).
Download Ruth's official report here.
Labels
Estate Inspection
Sunday, June 6, 2010
Estate Inspection – Frankham House
New Quality Inspector Ruth will be doing the rounds at Frankham House on Wednesday 9 June, starting at 10am.
She inspected Congers, Farrer and Finch on 2nd June, but unfortunately at too late notice for any of the TRA to attend. Hopefully these blocks had posters informing them of the walkabout.
Glendales cut the grass last week (Thursday? ). There is no schedule for when they might do this – the frequency is dependent on requirements, ie how high the grass has grown. Therefore we have no idea whether they did this because Raphael pointed out the height of the grass on the last inspection of the south side of the estate on 27th May, or if they came on their own volition...
Postscript 9/6/10: they still have not cut the grass in front of Holden/Browne.
She inspected Congers, Farrer and Finch on 2nd June, but unfortunately at too late notice for any of the TRA to attend. Hopefully these blocks had posters informing them of the walkabout.
Glendales cut the grass last week (Thursday? ). There is no schedule for when they might do this – the frequency is dependent on requirements, ie how high the grass has grown. Therefore we have no idea whether they did this because Raphael pointed out the height of the grass on the last inspection of the south side of the estate on 27th May, or if they came on their own volition...
Postscript 9/6/10: they still have not cut the grass in front of Holden/Browne.
Labels
Estate Inspection,
Glendales,
Lewisham Homes
Thursday, May 27, 2010
Estate Inspection and Crossfields TRA Meeting (unrelated)
Lewisham Homes Estate Inspection 2pm today
Those residents living south of the railway might have seen the notice at the foot of your block and promptly forgotten it, especially if you're at work during the day. Lewisham Homes recently promised us evening inspections and/or Saturday inspections, so that working folk could attend, but no doubt that'll take a year to get going. Last year we weren't even told when inspections were happening, so at least there's some progress, though some critics think letting us know also gives the caretakers forewarning to make things look better than they would normally.
But inspections are not just about caretaking. This is our opportunity to point out any problems, especially things that haven't been sorted. Historically, however, the inspector doesn't take much notice of what tenants say and scores an uncritical 90+%, whatever state he finds things in. The reports then fail to appear on the Lewisham Homes' website (no reports for over a year to date).
I reckon there'll be plenty to point out to the blinkered bloke with the inspector's badge...unmown lawns, spilt worker's paint, uncollected 'bulk household rubbish' – plus all the usual stuff...and even if he doesn't include everything in his bogus report, surely he'll want to know what needs doing so they can sort it out before the Audit Commission comes inspectin' next month...?
Tenants & Residents' Association Meeting 7.30–9pm this evening
You won't have seen any notices for this – sorry about that. TRA meetings are always the last Thursday in the month, and we're too untogether to put up notices, especially since the caretakers often remove them. Pop along to the Pink Palace if you've got any problems...
Postscript: Raphael and Sue attended the Estate Inspection. We met with a new Quality Inspector who was not wearing blinkers, Ruth Hindle, who promised to email us her report (something unheard of last year)...Also in attendance was an elderly Resident Inspector, Martin, from another part of the borough. He appeared enthusiastically thorough...
Those residents living south of the railway might have seen the notice at the foot of your block and promptly forgotten it, especially if you're at work during the day. Lewisham Homes recently promised us evening inspections and/or Saturday inspections, so that working folk could attend, but no doubt that'll take a year to get going. Last year we weren't even told when inspections were happening, so at least there's some progress, though some critics think letting us know also gives the caretakers forewarning to make things look better than they would normally.
But inspections are not just about caretaking. This is our opportunity to point out any problems, especially things that haven't been sorted. Historically, however, the inspector doesn't take much notice of what tenants say and scores an uncritical 90+%, whatever state he finds things in. The reports then fail to appear on the Lewisham Homes' website (no reports for over a year to date).
I reckon there'll be plenty to point out to the blinkered bloke with the inspector's badge...unmown lawns, spilt worker's paint, uncollected 'bulk household rubbish' – plus all the usual stuff...and even if he doesn't include everything in his bogus report, surely he'll want to know what needs doing so they can sort it out before the Audit Commission comes inspectin' next month...?
You won't have seen any notices for this – sorry about that. TRA meetings are always the last Thursday in the month, and we're too untogether to put up notices, especially since the caretakers often remove them. Pop along to the Pink Palace if you've got any problems...
Postscript: Raphael and Sue attended the Estate Inspection. We met with a new Quality Inspector who was not wearing blinkers, Ruth Hindle, who promised to email us her report (something unheard of last year)...Also in attendance was an elderly Resident Inspector, Martin, from another part of the borough. He appeared enthusiastically thorough...
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