What is going on with your Recycling Team? They have not collected
We asked the Head of Estate Services at Lewisham Homes to find out. He had already been contacted by our caretakers but had not been informed by Recycling themselves.
He told us yesterday that "Lewisham have reported that the delay was apparently due to the bins being contaminated with non-recyclable waste and the volume of other recycling points across the Borough with the same issue". He was assured that the bins would be emptied first thing today. At close of play today,
This begs the questions:
1. Why would Recycling promise to empty bins that they have previously refused to empty?
2. If the bins contain foodstuff, why has the issue not been referred to Refuse for collection?
3. Why did Recycling not inform Lewisham Homes (when they share the same depot)?
4. How did
5. How come people across the borough contaminated their bins all at the same time?
We have requested that Lewisham Homes work with Recycling to re-flyer our estate to remind residents of their responsibilities, with the focus on NOT including food in their recycling materials, rather than what they CAN put in.
However, it looks to us as if 'contamination' has been offered as an excuse for bad management. If Recycling had actually come out and found
We hope you will able to get to the bottom of the problem as a matter of urgency, as all calls by residents and now other senior managers have met with no success. We know the Council are having to make some severe cuts, but this is one area that should not be allowed to fail.
Update 26 June: Bins were emptied the next day. Lewisham Homes is also now looking at working with the Council to get a leaflet out to residents.
Update 29 July: A leaflet went out to most residents on or around 24/25 July (printed by the Council's Environment team but distributed by Lewisham Homes caretakers), and Lewisham Homes' Head of Estate Services has promised to sort out improved communications between Recycling and Refuse, so that Refuse pick up when Recycling refuse (sorry!) to.